Terms of service

1. Business Information

2. Scope & Acceptance

These Terms and Conditions (“Terms”) govern your use of zarellia.com and any order you place with us. By browsing the site or placing an order, you agree to these Terms. If any part of them does not work for you, please do not use the site or complete a purchase.

You must be at least 18 years old to place an order with us. If you are under 18, you may use the site only with the involvement and consent of a parent or legal guardian.

3. Product Listings & Availability

Photographs, descriptions, and specifications for our jewellery, clothing, and sunglasses are provided as a genuine, good-faith representation. However, screens vary, and small differences in colour, finish, or texture between what you see and what arrives are normal and are not considered faults.

Every item is subject to actual stock availability. We may limit quantities or discontinue a product at any time. If an item you have ordered becomes unavailable, we will notify you promptly and offer either a refund or a suitable alternative.

4. Pricing & Payment

Prices are shown in EUR, with GBP and USD available where offered, and include applicable taxes unless stated otherwise. Shipping charges are calculated separately at checkout.

We may change prices at any time, but the price that applies to your order is the price shown when you confirm it. Payment is taken at checkout using major payment cards or supported digital wallets. Transactions are encrypted, and we do not store full payment card details ourselves; our payment processor handles those details securely.

5. Placing an Order

Add the products you want to your basket, proceed to checkout with accurate shipping and billing information, review the order summary, and confirm payment. A contract between you and us is formed only when we confirm your order, not simply when you submit it.

We reserve the right to decline or cancel an order where a product is unavailable, a listing or price was clearly incorrect, we reasonably suspect fraud, or we cannot verify payment. If we cancel an order that has already been paid, we will issue a full refund.

You are responsible for checking your shipping and contact details before confirming your order. We are not responsible for delays caused by incorrect or incomplete information that you provide.

6. Shipping & Delivery

Delivery time consists of processing time plus transit time. We process confirmed orders within 1–3 business days. After an order is handed to the courier, transit typically takes a further 7–15 business days. Most orders therefore arrive within approximately 8–18 business days.

These timeframes are estimates and are not guarantees. Customs checks, weather, courier disruptions, public holidays, and address issues may cause delays.

Depending on your delivery destination, your order may be subject to import duties, customs clearance fees, or VAT charged by the destination country’s customs authority upon arrival. These charges are not included in the checkout price and are the recipient’s responsibility unless we state otherwise.

Full delivery details—including tracking, delivery attempts, customs charges, and what happens if an order is delayed or missing—are set out in our Shipping & Delivery Policy, which forms part of these Terms.

7. Right of Withdrawal

If you're an EU/EEA consumer, you can cancel an online order within 14 days of receiving it, without needing a reason — that period starts the day the goods (or, for a multi-parcel order, the last parcel) reach you or someone you've nominated. To use this right, email ask@zarellia.com clearly stating you want to withdraw, with your name and order number, before the 14 days are up, then send the item back within a further 14 days following our return instructions.

This right does not apply to items made or personalised to your specifications or to sealed items that you have unsealed where resale is not possible for hygiene reasons. Full details, including how these exclusions apply to pierced jewellery, are set out in our Returns & Refund Policy.

8. Returns & Refunds

In addition to the 14-day withdrawal right, we accept returns under the conditions set out in our Returns & Refund Policy. Product condition requirements, instructions for starting a return, responsibility for return shipping, and refund timeframes are explained there.

Nothing in that policy limits your statutory right of withdrawal or your legal guarantee rights described below.

9. Non-Conforming, Defective, or Damaged Items

Separately from your right to change your mind, every item you purchase as a consumer carries the legal guarantee of conformity under Romanian and EU law—a minimum of two years from delivery for new goods.

If a product does not match its description, is not fit for its normal purpose, or otherwise falls short of what you could reasonably expect, you are generally entitled to a repair or replacement free of charge in the first instance. A price reduction or refund may be available if repair or replacement is not possible or appropriate.

To report a suspected fault, email ask@zarellia.com with your order number and clear photographs of the issue.

10. Complaints

If you have a concern about your order, a product, or our service, email ask@zarellia.com with your order number and a description of what happened.

We aim to acknowledge complaints within 48 hours and provide a full response within seven business days. Where possible, we will work to resolve the matter directly through a repair, replacement, refund, or another fair outcome, depending on the circumstances.

11. Your Obligations as a User

When using zarellia.com, you agree to provide accurate information, keep your account credentials secure, use the site lawfully, and refrain from defrauding us or anyone else. You must not interfere with the site’s security, scrape its content, or attempt unauthorised access to our systems.

We may suspend or close an account where these obligations are breached, without affecting any other rights available to us.

12. Intellectual Property

All content on zarellia.com—including product photography, descriptions, logos, layout, and code—belongs to EVERMONT GLOBAL S.R.L. or is used under licence and is protected by applicable copyright and trade mark law.

You may view pages and share product links for personal, non-commercial use. You may not copy, republish, or commercially reuse our content without permission.

13. Data Protection & Privacy

We process personal data in accordance with the GDPR and our Privacy Statement, which explains what we collect, why we collect it, how we use it, and the rights you have over it. The Privacy Statement forms part of these Terms.

14. Limitation of Liability

To the extent permitted by law, we are not liable for indirect or unforeseeable losses arising from your use of the site or a purchase, and our total liability for a particular order is generally limited to the amount you paid for that order.

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for fraud, death or personal injury caused by negligence, wilful misconduct, statutory product liability, or any consumer right protected by mandatory law.

15. Force Majeure

We are not responsible for a delay or failure to meet our obligations where it is caused by circumstances genuinely outside our reasonable control. These may include natural disasters, war or civil unrest, government restrictions, pandemics, strikes, supplier or courier failures, and major technical outages.

Where this occurs, we will notify affected customers and, if the disruption is prolonged, offer an extended timeframe or a full refund, as appropriate.

16. Governing Law & Jurisdiction

These Terms are governed by the laws of Romania. If you are an EU consumer, you may bring proceedings in the courts of Romania or in the courts of your country of residence. Nothing in these Terms overrides any mandatory jurisdiction rights granted to you under consumer law.

Before starting formal proceedings, we encourage you to contact us at ask@zarellia.com so that we can try to resolve the matter directly. You may also submit a complaint to Romania’s National Authority for Consumer Protection (ANPC).

17. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date at the top identifies the current version. Where a change is material, we will provide notice on the site or by email, as appropriate.

Your continued use of zarellia.com after an update means that you accept the revised Terms. If a specific provision is found to be invalid or unenforceable, the remaining provisions will continue to apply, and the affected provision will be replaced only by the closest lawful equivalent.